Maricopa Emergency Management System Alert

  FALL 2020 SEMESTER & CORONAVIRUS (COVID-19) UPDATE:   The SCC campus is open on a limited basis for in-person classes or those with an appointment. All other classes and student support services are available online. Students are encouraged to contact their instructors for additional information.

Requesting a Refund

Maricopa Community Colleges, which Scottsdale Community College is a part of, has recently updated its Refund Policy due to the 2020 Coronavirus (COVID-19) pandemic. Our processes and policies are evolving in response to the daily changes we're experiencing due to COVID-19. Resources, links, and various updates may be added to this page, so we recommend checking back periodically for updates.

Please note: If Scottsdale Community College cancels a class, a 100% refund is automatically issued and you do not need to complete the forms noted on this page.

Frequently Asked Questions about Tuition Credit and Refunds (COVID-19)

  1. Speak with your faculty member about withdrawing from your course. You must be passing the course at the time of withdrawal to be eligible for the credit.
  2. Complete the COVID Tuition Credit form online.
  3. Check your email for updates regarding the status of your request.

The credit is valid for one academic year, through Spring 2021.

The policy allows for a total withdrawal or course withdrawal. If related to COVID-19 reason the student may be given a nonrefundable academic scholarship credit applied to the student account in the amount of the full tuition and fees paid for the course(s).

The policy allows for a total withdrawal or course withdrawal. If related to COVID-19 reason the student may be given a nonrefundable account credit applied to the student account in the full amount of the tuition and fees paid for the course(s).

If you are granted the account credit, the amount should first be applied to the outstanding balance for the current term (amount of tuition and fees not paid for the term) with any remaining credit available for a future term. Credits cannot be used for balances from terms prior to Spring 2020.

If you are granted the account credit, the amount should first be applied to the outstanding balance for the current term (amount of tuition and fees not paid for the term) with any remaining credit available for a future term. Credits cannot be used for balances from terms prior to Spring 2020.

The policy requires the withdrawal and credit request to be submitted by May 8.

The deadline to request the tuition credit is May 8, 2020.

Pandemic Response (COVID-19) Tuition Credit

In response to the 2020 COVID-19 situation, the Maricopa Community Colleges are offering a tuition credit for students who need to withdraw from their course(s) due to one of the following circumstances.

  1. Contracting COVID-19 or Other Serious Illness - If you have contracted COVID-19 or other serious illness, a withdrawal request can be submitted accompanied by a written statement from your healthcare professional regarding how the illness prevents you from participating in scheduled class sessions or assignments. The medical statement must be on file before a credit can be given.
  2. Serious Illness or Death of Immediate Family Member - If an immediate family member* has contracted a serious illness or has passed away in one instance, the same process as above is required with supporting documentation verifying the situation. The medical statement must be on file before a credit can be given.
  3. Inability to Participate in a Converted Course - If you were taking an in-person/hybrid course and it was converted to an online/alternative format, you may request a withdrawal from your course and submit the corresponding eForm.
  4. Hardship Due to Class End Date Extension - If you have a course that has an extended calendar end date (a longer class time frame than originally planned) or other extenuating circumstances, you may request a withdrawal from the course and submit the corresponding eForm.

Immediate family members include spouse/partner, father, mother, grandfather, grandmother, child, foster child, grandchild, stepchild, sibling, stepsibling, stepfather, stepmother, or spouse’s/partner’s father, mother, grandfather, grandmother, or in-laws.

In order to withdraw from a college or any course(s), you must contact your faculty member to begin the process. If the request is approved, you will then need to complete the corresponding eForm.

Limitations to the Tuition Credit

  • Requests for a total withdrawal from a college or courses is at the discretion of your college and all decisions are final. Please note: a withdrawal may affect financial aid eligibility, financial aid awards, and/or eligibility for veteran’s benefits.
  • Requests for a Maricopa Refund is a separate process and is prorated based on the official start dates of a class. If you enroll in a course(s) after the official start date, the refund deadline does not change and your refund may not be approved.
  • Never attending class is not an allowable student account credit exception or an excuse for the debt.

Refund Appeal Exception Request Process

  1. Contact your faculty member to request a withdrawal.
  2. If the withdrawal is approved, submit all required documents using this eForm.
  3. The request is reviewed by the official college designee.
  4. The appeal decision is communicated through your student email account (MEID@maricopa.edu) within 10 business days.
  5. All appeal determinations are final.
  6. If you need assistance with this process or have questions, submit this form.
  7. If you need to speak to a financial aid representative, utilize our virtual student services.

Student Refund Exception Form

Please note: An approved request may not relieve any financial obligation incurred through registration to the college and could negatively impact your financial aid and/or veteran educational benefits.

If you have additional questions

Before you drop or withdraw from a class or classes, or entirely from SCC, please consider all your options. Speak with our advisers to learn about resources, services and options, including the official COVID-19 withdrawal policy.

Before you drop or withdraw from a class or classes, or entirely from SCC, please consider all of your options. Speak with our advisers to learn about resources, services and options, including the official COVID-19 withdrawal policy. You can contact Advisement to Ask a Question Online. You can also connect with an SCC representative to discuss your options and available support at (480) 425-6688.  

Refund Policy

Copied below for your benefit is the  Maricopa Community Colleges Policy for Tuition Credit for Pandemic Response.

2020 Pandemic Response Refund Exceptions

Refund Policy

2020 Pandemic Response Account Credit

  1. Students wishing to withdraw from a college or from any course must contact Academic Advising and their faculty member prior to withdrawing. If withdrawn, the student may submit a written request for an account credit exception to the Admissions and Records Office/Office of Student Enrollment Services or designated college official. The following situations only apply to 2020 Pandemic Response student account credit exceptions:
    • A student contracting COVID-19 or other serious illness, verifiable by a doctor's written statement that the illness prevents the student from attending ANY (but not all, see 3.a below) of the scheduled class sessions or assignment for a course. The doctor's statement must be on file with the college before a credit can be given.
    • Serious illness or death of an immediate family member that prevents the student from attending ANY (but not all, see 4.b below) of the scheduled class sessions or assignments for a course. Immediate family members include spouse/partner, father, mother, grandfather, grandmother, child, foster child, grandchild, stepchild, sibling, stepsibling, stepfather, stepmother, or spouse’s/partner’s father, mother, grandfather, grandmother, or in-laws in any one incident. Appropriate documentation must be provided before a credit can be given.
    • A student unable to participate in recently converted online or alternative delivery courses.
    • A student for whom an expanded class calendar (longer class than originally planned) creates hardship or has other extenuating circumstances.
  2. Requests for a total withdrawal from a college or courses for one of the 2020 Pandemic Response credit exceptions may result in nonrefundable tuition and fees credit applied to the student account in the amount of the tuition and fees paid for the course(s) from which the student withdraws, provided the request is submitted prior to the end of the course(s). Withdrawal may affect financial aid eligibility, financial aid awards, and/or eligibility for veterans benefits. All decisions made by the college are final.
    Limitation: Never attending is not an allowable student account credit exception or an excuse of the debt incurred through registration.

Refund Policy for Credit/Clock Classes

Students who officially withdraw from credit/clock classes (in fall, spring, or summer) within the withdrawal deadlines listed below will receive a 100% refund for tuition, class and registration fees. Deadlines that fall on a weekend or a college holiday will advance to the next college workday except for classes fewer than 10 calendar days in length or as specified by the college. Calendar days include weekdays and weekends. Refer to individual colleges for withdrawal and refund processes. Never attending is not an allowable refund exemption or an excuse of the debt incurred through registration.

Length of Class Official Withdrawal Deadlines for 100% Refund
1-9 calendar days Prior to the class start date
10-19 calendar days 1 calendar day including the class start date
20-29 calendar days 2 calendar days including the class start date
30-39 calendar days 3 calendar days including the class start date
40-49 calendar days 4 calendar days including the class start date
50-59 calendar days 5 calendar days including the class start date
60-69 calendar days 6 calendar days including the class start date
70+ calendar days 7 calendar days including the class start date

*Course fees will be refunded only if the student qualifies for a 100% refund. Debts owed to any MCCCD college must be satisfied before any refunds are paid to the student. Refunds for students receiving federal financial assistance are subject to federal guidelines and Return of Title IV funds. Requests for exceptions to the refund policy must be filed within one year from the semester in which the course was taken.

  1. Refund Policy for Non-Credit Classes
    Unless otherwise specified, students must drop non-credit classes prior to the course start date to be eligible for a 100% refund.
  2. Refund Policy for Canceled Classes
    When a class is canceled by the college, a 100% refund will be made.
  3. Standard Refund Exceptions
    Students withdrawing from a college or from courses for one of the following reasons are not required to contact Academic Advising prior to withdrawing, but must submit a written request for a refund exception to the Admissions and Records Office/Office of Student Enrollment Services or designated college official:
    1. A student with a serious illness, verifiable by a doctor's written statement that the illness prevents the student from participating in the class at any time or through any modality. The doctor's statement must be on file with the college before a refund can be given.
    2. Serious illness or death of an immediate family member that prevents the student from participating in the class at any time or through any modality. Immediate family members include spouse/partner, father, mother, grandfather, grandmother, child, foster child, grandchild, stepchild, sibling, stepsibling, stepfather, stepmother, or spouse’s/partner’s father, mother, grandfather, grandmother, or in-laws in any one incident. Appropriate documentation must be provided before a refund can be given.
    3. Death of a student. Appropriate documentation must be provided before a refund can be given.
    4. A student in the Armed Forces or the Arizona National Guard who is called to active duty and assigned to a duty station, verifiable by a copy of the orders, will be allowed to withdraw and receive a 100% refund of tuition, provided courses have not been completed.
  4. Requests for a total withdrawal from a college or course(s) for one of the Standard Refund Exceptions may result in a partial prorated refund of tuition, provided the request is submitted prior to the end of the course(s). All decisions made by the college are final.
    Limitation: Never attending is not an allowable refund exception or an excuse of the debt incurred through registration

Refund Policy for Department of Defense Tuition Assistance Funds

Students who receive tuition assistance (TA) funds for a course or courses from the Department of Defense (DOD) may have a refund processed and returned to the student’s DOD branch of service in the following situations. Refer to individual colleges for withdrawal and refund processes.

A. Per Refund Exception D, a student who is called to active duty and assigned to a duty station, verifiable by a copy of the orders, will be allowed to withdraw, provided courses have not been completed. A 100% refund of TA funds will be issued to the student’s DOD branch of service.

B. A student who withdraws for reasons other than those outlined above within the first 60% of the period for which funds were received will have the proportional amount of unearned TA funds returned to the student’s DOD branch of service. Refer to individual colleges and DOD branches of service for potential student financial responsibility as a result of withdrawal.

Requests for refund should be referred directly to the College of Enrollment.

MCCCD Refund Process

All students who officially withdraw from the college or individual classes by the withdrawal process will receive a refund based on the MCCCD Official Refund Schedule. Deadlines that fall on a weekend or a college holiday will advance to the next college workday. (Course fees are refundable only if the student qualifies for a 100% refund.)

Refunds for students receiving federal financial assistance are subject to federal guidelines.

ALL Refunds and deposits that may be due to a student will first be applied to debts that the student owes the college. When Federal Financial Aid is used to pay for tuition fees the refund may be returned to the Federal fund and not to the student.

NOTE: Stopping Payment on your check payment does not constitute official withdrawal, and will result in additional fees and collection costs.

How to Obtain a Refund

You must officially drop or withdraw from classes during the appropriate refund period in order to be eligible for a refund. View the refund schedule.

Once a student has officially dropped or withdrawn from classes and is eligible for a refund they must contact the Student Financials office to receive their refund (refunds are not automatically guaranteed or generated).

Proper Identification is required for all students seeking a refund. Proper identification consists of a picture ID - Valid driver's license or state identification card, current SCC student ID card, or similar.

If you paid in Cash, Check or through the Payment Plan

Request by phone (480) 423-6148 or in person at the Student Financials Office SS-138.

As of December 17, 2018, Nelnet Campus Commerce will begin processing all student refunds for MSRP. To ensure you receive your student refunds, you will need to enroll with Nelnet by accessing your Student Center at my.maricopa.edu and clicking on the Manage Refunds Link.

You will also need to select your option for receiving your student refund:

  • Bank Account (Direct Deposit) - 3-4 business days
  • Reloadable Debit Card - 3-4 business days
  • Paper Check* - 10-14 business days

Please note: Checks may take up to 10-14 days to receive and will be mailed to the address in your Online Student Center. Paper checks are mailed and delays may occur due to postal service.

Please note: You must be eligible for a student refund. Also, student refunds for credit card payments will continue to be processed back to the original credit card used.

If you paid by Credit Card

You may apply by phone (480) 423-6148 or in person to request a refund to be credited back to the original credit card.