Requesting a Refund

2020 Pandemic Response Account Credit

If you have questions related to the 2020 pandemic credits, please contact the Student Business Services office via email or phone.

Refund Policy for Credit/Clock Classes

Students who officially withdraw from credit/clock classes (in fall, spring, or summer) within the withdrawal deadlines listed below will receive a 100% refund for tuition, class and registration fees. Deadlines that fall on a weekend or a college holiday will advance to the next college workday except for classes fewer than 10 calendar days in length or as specified by the college. Calendar days include weekdays and weekends. Refer to individual colleges for withdrawal and refund processes. Never attending is not an allowable refund exemption or an excuse of the debt incurred through registration.

Refund Policy for Non-Credit Classes

Unless otherwise specified, students must drop non-credit classes prior to the course start date to be eligible for a 100% refund.

Refund Policy for Canceled Classes

When a class is canceled by the college, a 100% refund will be made.

Standard Refund Exceptions

Students withdrawing from a college or from courses for one of the following reasons are not required to contact Academic Advising prior to withdrawing, but must submit a written request for a refund exception to the Admissions and Records Office/Office of Student Enrollment Services or designated college official:

A student with a serious illness, verifiable by a doctor's written statement that the illness prevents the student from participating in the class at any time or through any modality. The doctor's statement must be on file with the college before a refund can be given.

• Serious illness or death of an immediate family member that prevents the student from participating in the class at any time or through any modality. Immediate family members include spouse/partner, father, mother, grandfather, grandmother, child, foster child, grandchild, stepchild, sibling, stepsibling, stepfather, stepmother, or spouse’s/partner’s father, mother, grandfather, grandmother, or in-laws in any one incident. Appropriate documentation must be provided before a refund can be given.
• Death of a student. Appropriate documentation must be provided before a refund can be given.
• A student in the Armed Forces or the Arizona National Guard who is called to active duty and assigned to a duty station, verifiable by a copy of the orders, will be allowed to withdraw and receive a 100% refund of tuition, provided courses have not been completed.

Total Withdrawal

Requests for a total withdrawal from a college or course(s) for one of the Standard Refund Exceptions may result in a partial prorated refund of tuition, provided the request is submitted prior to the end of the course(s). All decisions made by the college are final. Limitation: Never attending is not an allowable refund exception or an excuse of the debt incurred through registration

Refund Policy for Department of Defense Tuition Assistance Funds

Students who receive tuition assistance (TA) funds for a course or courses from the Department of Defense (DOD) may have a refund processed and returned to the student’s DOD branch of service in the following situations. Refer to individual colleges for withdrawal and refund processes.

A. Per Refund Exception D, a student who is called to active duty and assigned to a duty station, verifiable by a copy of the orders, will be allowed to withdraw, provided courses have not been completed. A 100% refund of TA funds will be issued to the student’s DOD branch of service.

B. A student who withdraws for reasons other than those outlined above within the first 60% of the period for which funds were received will have the proportional amount of unearned TA funds returned to the student’s DOD branch of service. Refer to individual colleges and DOD branches of service for potential student financial responsibility as a result of withdrawal.

Requests for refund should be referred directly to the College of Enrollment.

MCCCD Refund Process

All students who officially withdraw from the college or individual classes by the withdrawal process will receive a refund based on the MCCCD Official Refund Schedule. Deadlines that fall on a weekend or a college holiday will advance to the next college workday. (Course fees are refundable only if the student qualifies for a 100% refund.)

Refunds for students receiving federal financial assistance are subject to federal guidelines.

ALL Refunds and deposits that may be due to a student will first be applied to debts that the student owes the college. When Federal Financial Aid is used to pay for tuition fees the refund may be returned to the Federal fund and not to the student.

NOTE: Stopping Payment on your check payment does not constitute official withdrawal, and will result in additional fees and collection costs.

How to Obtain a Refund

You must officially drop or withdraw from classes during the appropriate refund period in order to be eligible for a refund. View the refund schedule.

Once a student has officially dropped or withdrawn from classes and is eligible for a refund they must contact the Student Financials office to receive their refund (refunds are not automatically guaranteed or generated).

Proper Identification is required for all students seeking a refund. Proper identification consists of a picture ID - Valid driver's license or state identification card, current SCC student ID card, or similar.

If you paid in Cash, Check or through the Payment Plan

Request by phone (480) 423-6148 or in person at the Student Financials Office SS-138.

As of December 17, 2018, Nelnet Campus Commerce will begin processing all student refunds for MSRP. To ensure you receive your student refunds, you will need to enroll with Nelnet by accessing your Student Center and clicking on the Manage Refunds Link.

You will also need to select your option for receiving your student refund:

• Bank Account (Direct Deposit) - 3-4 business days
• Reloadable Debit Card - 3-4 business days
• Paper Check - 10-14 business days

Please note: Paper checks may take up to 10-14 days to receive and will be mailed to the address in your Online Student Center. Paper checks are mailed and delays may occur due to postal service.

Please note: You must be eligible for a student refund. Also, student refunds for credit card payments will continue to be processed back to the original credit card used.

If you paid by Credit Card

You may apply by phone (480) 423-6148 or in person to request a refund to be credited back to the original credit card.