mySCC

Frequently Asked Questions - mySCC

Here are the steps:

  1. in Mac HD, open the Applications folder
  2. open Citrix ICA Client
  3. double-click Citrix ICA Client Editor
  4. click Default Settings button
  5. in the Drives and Devices' tab, select a drive letter to assign to the device (e.g. D:)
  6. click the Browse button, then select the firewire device
  7. click Open button
  8. make sure the Enabled box is checked; and
  9. click Save button to finish.

Now, when you log into mySCC, you can access use that firewire device (it will be "mapped" to the drive letter you had selected). You'll need to repeat these steps for any other firewire device you wish to use in mySCC.

Use Word 2007 to save the file to a PDF format, then try the Wizard with that PDF file.

You'll need to browse to find and select the sound file on SCC's "Class (S:)" drive. Follow these direction in PowerPoint:

  1. From the Animation tab, choose Other Sound from the Transition Sound drop-down menu.
  2. Open My Computer, then Class (S:).
  3. Open the Media folder and open the desired WAV sound file.

You will be returned to PowerPoint with the selected sound effect applied to that slide's transition.

To access mySCC off campus, you’ll need to perform a one-time installation of the Citrix web interface application.

Use the instructions below to install on a Mac or Windows PC.

mySCC should be available automatically on SCC computers, but to access mySCC off campus, you’ll need to perform this one-time installation of the Citrix web interface application. The following instructions assume the Safari browser & OS X (10.5.5).

  1. Enter this URL: http://myscc.scottsdalecc.edu. A Log On box appears.
  2. Use your normal network login (“client” or “learner”).
    Citrix Download Screen
  3. Click Download.
  4. After reviewing the instructions on the screen, click Download. The software will download in a .dmg file. In most cases, this will automatically open. If not, open it from here:
    Citrix Install Message
  5. On the Welcome to Citrix ICA Client Installer window, click Continue.
    Citrix Install Message
  6. On the Software License Agreement window, click Agree.
    Citrix Install Message
  7. Click Agree to the license agreement.
    Citrix Install Message
  8. On the Standard Install window, click Install. You may need to enter your password to allow installation to continue.
  9. On the Installation completed successfully window, click Close.
  10. Back on the Client Detection and Download screen, click the Continue button.
     

If the installation was not successful, you can click the Installation Failed link. Under the Preferences menu, click Connection Preferences, then Run Client Detection to restart the installation.

This process adds a program to your computer, called “Citrix ICA Client”. If, at a future date, you need to remove that program (from your Applications folder), then that is the name to look for.

mySCC should be available automatically on SCC computers, but to access mySCC off campus, you’ll need to perform this one-time installation of the Citrix web interface application. These instructions assume the Internet Explorer browser & Windows XP (SP2).

  1. Enter this URL: http://myscc.scottsdalecc.edu. A Log On box appears.
  2. Use your normal network login (“client” or “learner”). The following screen appears:
    Citrix Download Screen
  3. After checking the box to agree to the license agreement, click Download.
  4. In the following window, click Run.
    Windows install message
  5. In the subsequent window, click Run.
    Windows install message
    Please be patent; it may take a few minutes for the Installation Progress message box to appear:
  6. Select the preferred language and click OK.
    Windows install message
    The following message appears indicating the installation was successful:
  7. Click Close. You can now start using mySCC !
     

If the installation was not successful, you can click the Installation Failed link. Under the Preferences menu, click Connection Preferences, then Run Client Detection to restart the installation.
This process adds a program to your computer, called “Citrix XenApp Web Plugin”. If, at a future date, you need to remove that program (through your Control Panel), then that is the name to look for.

  1. Log in to your Linux installation as root.
  2. Open the Mozilla web browser, go to http://myscc.scottsdalecc.edu.
  3. Log in using your campus username and password.
    The Citrix server will automatically run a client detection program and offer to download the client.
    Select download and let it download to your Desktop.
  4. Extract the files to your Desktop.
    Double-click the linuxx86.tar.gz icon on your Desktop.
    Click on Extract.
    Make sure Desktop is selected in the Places pane, and then click the Extract button in the lower right-hand corner. The files you need will be placed on the Desktop.
  5. Install the necessary libraries.
    In a terminal window, logged in as root, type: yum install libXp.
    If you've already got it, it will tell you; if not, it will install it.
  6. Install the software client.
    Double-click the setupwfc icon on your Desktop.
    Choose the Run in Terminal button.
    Follow the prompts. Choose the defaults and be sure to integrate it into Gnome.
    The script will loop back to the beginning. Choose “3” to exit the installation program.
    Verify it is integrated by clicking on Applications>Internet. The Citrix Presentation Server Client should be in the list.
  7. Install the Mozilla plugin.
    In a terminal window as root, type:
    ln -s /usr/lib/ICAClient/npica.so /usr/lib/mozilla/plugins/
    Start Mozilla and in the address bar, type: about:plugins
    Look for the Citrix client in the list.
  8. Log into mySCC
    Close all running instances of the browser.
    Open a new instance of the browser, browse to http://myscc.scottsdalecc.edu and log in.
    The first time you click on an application, your browser is likely going to popup a dialog box giving you the choice to open the file or save the file.
    Choose the option to open the file. Where it asks for the application to use on this type of file, type in the path to the wfica application:
    /usr/lib/ICAClient/wfica then select the option "Use this application for all future downloads of this file type".
     

Troubleshooting
If you have trusted certificate problems:

  1. In your web browser, go to http://new.scottsdalecc.edu/sites/default/files/page-images/mysccglobalsignrootca.cer.
  2. Save the file to your Desktop.
  3. Copy the file to /usr/lib/ICAClient/ketstore/cacerts .
  4. Restart your browser and try to log in to mySCC.
  5. If you have se-linux problems, try this:
    In a terminal window, type:
    chcon -t textrel_shlib_t /usr/lib/ICAClient/npica.so