If you should receive a bomb threat, remain calm. DO NOT hang up until the caller disconnects. Keep the caller on the line as long as possible while attempting to obtain as much information as you can. (Use the form on the back of this page. (PDF: 328 KB / 1 page, requires Acrobat Reader))
Attempt to find out where the bomb is located, when it will explode, what type of device it is, what it looks like, why it was placed, and any other information about the caller he or she might provide. Make mental notes about the caller, such as sex, race, age, accent, speech problems or patterns, and his or her attitude (excited, loud, intoxicated, laughing, etc.). Also, listen for identifying or background noises that may assist in determining where the call originated (street noises, trains, other voices, machinery, PA announcements, etc.).
After the caller disconnects, call Public Safety immediately. Advise of the time and location the call was received and the location for Public Safety to meet you. Begin making written notes about the call while waiting for Safety personnel to arrive but do not discuss the call with other people. Do not begin an evacuation of the building or immediately pull the fire alarm. Public Safety will make notification to appropriate administrative personnel who will determine what additional response is required such as Police and Fire Departments and whether or not to evacuate.
If you are the recipient of the bomb threat call, it is imperative that you remain available to be interviewed by Public Safety personnel.