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Ereka Trede
Manager of Help Desk (& Special Projects)
| SCC Experience: |
Manager of Help Desk, Jan 2007 - present
Coordinator of Information Technology, Jan 2005 - Jan 2007
Coordinator of IT Development, May 2001 - Dec 2004
Network Technician, 1998 - May 2001
Computer Maintenance Assistant, 1996 - 1998
Computer Technician, 1995 - 1996
Admin. Evening Secretary, 1994 - 1995
Lab Technician, 1993 - 1994
Lab Assistant, 1990 - 1993 |
| Education: |
BS - Individualized Studies; Honors in General Scholarship - COSC
AA - SCC
AAS, Personal Computer Applications - SCC
AAS, Office Administrative Services - SCC |
| Certification: |
CCNA (2000) |
| Primary Responsibilities: |
Manage Help Desk. Coordinate IT-related Capital projects; track ongoing campus-wide IT-related projects, including act as IT liaison; maintain campus inventory files; work closely with property control; administer RIO Helpdesk system; administer, develop, and provide support for FileMaker Pro database files. |
| Current Committees: |
DISTRICT-WIDE: Inventory Process Task Force, HDUG (HelpDesk Users Group), ISC (Integrated Support Center) - for new SIS
CAMPUS: SCC CIT (College Implementation Team), SCC Facilities, New Science Building, New General Classroom Building, CC / NAU Remodel, LB Remodel, and BU Remodel |
| Current Projects: |
CIT and ISC projects / tasks,
Development of Help Desk Knowledge Base
Ongoing new Science & General Classroom Building tasks,
ITS Strategic Plan |
Last Update: 04/19/08 |
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