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| 1. |
Who can help me with a computer or software problem? |
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The SCC HelpDesk!
Call the HelpDesk at (480) 423-6274 during normal business hours for assistance. If necessary, a Computer Repair Technician will be deployed in a timely manner.
You can also enter a Service Request online: RIO HELPDESK SYSTEM |
| 2. |
Who can help me with a Network Problem? |
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The SCC HelpDesk!
Call the HelpDesk at (480) 423-6274 during normal business hours for assistance. If necessary, a Computer Repair Technician will be deployed in a timely manner.
You can also enter a Service Request online: RIO HELPDESK SYSTEM
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| 3. |
Who can help me with a Software Question? |
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Initially, The SCC HelpDesk!
Call the HelpDesk at (480) 423-6274 during normal business hours for assistance.
Software Training is also available through Training Services.
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| 4. |
Can adjunct faculty get SCC computer accounts? |
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Yes. An Instructional Novell account is automatically created for Adjunct Faculty.
For more information, see the Instructional Access section of the Network Access at SCC web page.
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| 5. |
How can I access my network directory files from home? |
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Information on SCC's network, including home access, is available online.
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| 6. |
Who do I contact about computer-related pricing for campus? |
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The IT department.
Contact IT by email or phone - (480) 423-6311.
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| 7. |
Who do I contact for educational pricing for personal computer-related purchases? |
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A list of educational vendors and Contact information is available online.
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| 8. |
How do I get a BlackBoard account for the course(s) I am teaching? |
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BlackBoard accounts are automatically generated with the creation of a valid SCC MEMO (email) account.
The MEMO form is available on the RIO HELPDESK SYSTEM. Select the "SCC Requests, Continuing Employees" or "SCC New Employee Entrance Requests". Under "IT Requests" select "MEMO (email)", fill in and submit.
Call the HelpDesk at (480) 423-6274, option #3 during normal business hours for additional assistance with BlackBoard and/or BlackBoard Master Course(s).
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| 9. |
What software is supported at SCC? |
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The Open Computer Lab supports a number of applications.
In addition to those in the Open Computer Lab, SCC supports the following software packages:
- Adobe Acrobat
- BlackBoard
- Corporate Time Calendar
- FileMaker Pro
- MicroGrade
- Web CMS
Note: We currently do not support Netscape 6.x as it is not compatible with Netscape Mail (ldap).
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| 10. |
Can Employees get copies of software to install at home? |
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Yes.
A selection of software is available for checkout at the Helpdesk - Media Center in LB-135.
See the Equipment / Software Checkout page for more information.
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| 11. |
Is there a facility where I can print high-quality color images? |
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Yes.
Contact IT at (480) 423-6311 to check on availability.
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| 12. |
Is there a facility where I can burn CDs? |
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Yes.
Call the HelpDesk at (480) 423-6274 during normal business hours to enter a request.
You can also enter a Service Request online: RIO HELPDESK SYSTEM
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| 13. |
I am an instructor, where can I learn more about using technology in my courses? |
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MCCCD provides many resources for faculty to learn about technology.
The MCLI at the District Office has trained instructional designers, hardware, software, and training materials. The SCC Ocotillo group is made up of faculty interested in instructional technology.
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| 14. |
Is there an Educational Discount on Internet Service? |
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Yes.
We have a list of multiple vendors that offer Educational Discounts. More information is available on the ISP website.
Dialup access is available for full-time faculty and staff with permission of their supervisor. More information is available online at the SCC Remote Access Services site, including the request form.
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| 15. |
What if I lost something in the Open Computer Lab in BU-133? |
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Ask for assistance at the front desk.
If you lost a disk or pen/pencil, it may be at the front desk's Lost & Found (if it was turned in).
Any other item(s) found in the Open Computer Lab are automatically sent down to College Safety in the Library building. College Safety can also be reached at (480) 423-6175.
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| 16. |
I am a student and I do not know my username or forgot my password in order to log on to the computers via the Novell sign-in? |
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The Open Computer Lab can assist you.
You can go to BU-133 or call the Open Computer Lab at (480) 423-6261. Inform the lab technician that you need to find out your Novell student (or SRV1) account username or that you may have to have your password reset.
Note: You will need to provide your Student ID Number (or SS#).
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| 17. |
Is there a discount that the students can get if they are Interested in purchasing a computer? |
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Yes.
A list of educational vendors and Contact information is available online.
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| 18. |
What if I cannot access my blackboard site? |
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The SCC Helpdesk can assist you by calling (480) 423-6274.
or
The Open Computer Lab can assist you.
You can go to BU-133 or call the Open Computer Lab at (480) 423-6261. Inform the lab technician that you need to find out your BlackBoard account username or that you may have to have your password reset.
Note: You will need to provide your Student ID Number (or SS#).
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| 19. |
Where can I find an CFS manual? |
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CFS Documentation and Manuals are available online through District Training Services: http://www.maricopa.edu/training/usersupport.htm |
| 20. |
What is SCC's Policy on Computer Usage? |
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Information about Scottsdale Community College's Computer Usage Policy for students, faculty and staff is available online: SCC Computer Usage Policy
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| 21. |
What is the E-Learning Travel Guide? |
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The E-Learning Travel Guide is a guide on how to succeed in online education.
It also includes many useful facts and tips about using the internet. E-Learning Travel Guide |
| 22. |
How can I tell if a Virus is a Hoax? |
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Information about Virus hoaxes is available online: SCC Helpdesk
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