The SCC community has an exciting way to access a multitude of software applications, both on and off campus! Using recently acquired Citrix technology, faculty, staff, and students can access programs via an Internet connection and using their campus network login information. You also have convenient access to your "home" drive, which is your personal & private network storage area for your files (documents, spreadsheets, etc.).
On campus, you already have the software you need to access the system. To use mySCC off campus, you’ll need to perform a one-time installation of Citrix “client” software.
- What is my username and password that I use to log into mySCC?
- Your username and password is your MEID login information. If you do not know your MEID or password, please click here to recover your login information.
- How do I access files stored on my computer?
- There are two methods:
On the My Resources box, click the Windows Explorer icon and select "My Computer on ..." (below My Documents).
Then choose C$ on 'Client' (V:).
From within an application's Open dialog box, click My Computer, then choose C$ on 'Client' (V:).
With either method, you'll receive a message indicating that you need to grant access to your local computer's files.
- Is it better to work in mySCC with my data files (e.g., documents, spreadsheets) stored on my local computer's hard drive or on the H:\ drive?
- Although you can do it either way, it is definitely recommended that your data files be stored on your H: drive. This not only makes it faster, but you can also access those files from anywhere you have an Internet connection.
- How do I copy a file from my local computer's hard drive up to my H: drive (S: drive for students)?
- On the My Resources panel, click the Windows Explorer icon and select "My Computer on ..." (scroll down below My Documents).
Then choose C$ on 'Client' (V:). Find the file and choose Copy from the Edit menu. Click My Documents, open the appropriate folder, then choose Paste from the Edit menu to paste a copy of the file into the folder.
- Sometimes I see a message asking me to grant access to files. What is this for?
- When you are trying to access a file or folder on your computer, then mySCC will ask for permission for that access (see below). "Read Access" lets you view files and folders; "Full Access" lets you view, open, modify and save changes to those files. (On the Macintosh, it's two separate messages: one for READ access, one for WRITE access.)
Windows PC message:
If you choose the “Never ask me again” option and need to change your mind, then double-click on the “Program Neighborhood Connection Center” icon in the system tray (lower right corner of the screen). From the pop-up menu, click on the “File Security” button to bring up the following dialog box and make the appropriate change.
- I have my assignment stored through mySCC and I need to submit it in my Blackboard course. How do I do that?
- Open Blackboard through mySCC, using the Internet Explorer or Firefox icon in the My Resources box.
- I have personal files on my computer that don't relate to college work. Can I move them to mySCC?
- No, mySCC is limited to college work only.
- How long can I be logged into mySCC before it "times out"?
- After 30 minutes of no activity ("idle"), you'll be logged out of the web interface component (MySCC main page with the list of applications). However, an open application won't time out for about two hours.
- What is the Disconnect button for (below the My Resources box)?
- If you click Disconnect instead of Log Out, when you next log into mySCC, any applications you had open previously will re-open automatically.
- I am an instructor using a Mac computer and I'm having trouble printing my class roster from My Maricopa (SIS). Can mySCC help?
- Yes - logging into My Maricopa via mySCC should make this printing job easier.
- How can I get my "firewire" device to show up in mySCC?
- Here are the steps:
- in Mac HD, open the Applications folder
- open Citrix ICA Client
- double-click Citrix ICA Client Editor
- click Default Settings button
- in the Drives and Devices' tab, select a drive letter to assign to the device (e.g. D:)
- click the Browse button, then select the firewire device
- click Open button
- make sure the Enabled box is checked; and
- click Save button to finish.
- In Adobe Acrobat 9 Pro, I can't get the Form Wizard to work with a Word file.
- Use Word 2007 to save the file to a PDF format, then try the Wizard with that PDF file.
- When I use PowerPoint 2007 through MySCC, how come I can't insert a sound effect to a slide transition?
- You'll need to browse to find and select the sound file on SCC's "Class (S:)" drive. Follow these direction in PowerPoint:
- From the Animation tab, choose Other Sound from the Transition Sound drop-down menu.
- Open My Computer, then Class (S:).
- Open the Media folder and open the desired WAV sound file.
- I am using a Windows computer and getting the following message: "No Terminal Server License Available" How can I fix this?
- Please use this mySCC document.
To access mySCC off campus, you’ll need to perform a one-time installation of the Citrix web interface application.
Use the instructions below to install on a Mac or Windows PC.
- Installing Citrix Software Off Campus (Apple Macintosh instructions)
- mySCC should be available automatically on SCC computers, but to access mySCC off campus, you’ll need to perform this one-time installation of the Citrix web interface application. The following instructions assume the Safari browser & OS X (10.5.5).
- Enter this URL: http://myscc.scottsdalecc.edu. A Log On box appears.
- Use your normal network login (“client” or “learner”).
- Click Download.
- After reviewing the instructions on the screen, click Download. The software will download in a .dmg file. In most cases, this will automatically open. If not, open it from here:
- On the Welcome to Citrix ICA Client Installer window, click Continue.
- On the Software License Agreement window, click Agree.
- Click Agree to the license agreement.
- On the Standard Install window, click Install. You may need to enter your password to allow installation to continue.
- On the Installation completed successfully window, click Close.
- Back on the Client Detection and Download screen, click the Continue button.
This process adds a program to your computer, called “Citrix ICA Client”. If, at a future date, you need to remove that program (from your Applications folder), then that is the name to look for.
- Installing the Citrix Software Off Campus (Windows PC instructions)
- mySCC should be available automatically on SCC computers, but to access mySCC off campus, you’ll need to perform this one-time installation of the Citrix web interface application. These instructions assume the Internet Explorer browser & Windows XP (SP2).
- Enter this URL: http://myscc.scottsdalecc.edu. A Log On box appears.
- Use your normal network login (“client” or “learner”). The following screen appears:
- After checking the box to agree to the license agreement, click Download.
- In the following window, click Run.
- In the subsequent window, click Run.
Please be patent; it may take a few minutes for the Installation Progress message box to appear:
- Select the preferred language and click OK.
The following message appears indicating the installation was successful:
- Click Close. You can now start using mySCC !
This process adds a program to your computer, called “Citrix XenApp Web Plugin”. If, at a future date, you need to remove that program (through your Control Panel), then that is the name to look for.
- Installing the Citrix client to run mySCC on Linux
- Log in to your Linux installation as root.
- Open the Mozilla web browser, go to http://myscc.scottsdalecc.edu.
- Log in using your campus username and password.
The Citrix server will automatically run a client detection program and offer to download the client.
Select download and let it download to your Desktop.
- Extract the files to your Desktop.
Double-click the linuxx86.tar.gz icon on your Desktop.
Click on Extract.
Make sure Desktop is selected in the Places pane, and then click the Extract button in the lower right-hand corner. The files you need will be placed on the Desktop.
- Install the necessary libraries.
In a terminal window, logged in as root, type: yum install libXp.
If you've already got it, it will tell you; if not, it will install it.
- Install the software client.
Double-click the setupwfc icon on your Desktop.
Choose the Run in Terminal button.
Follow the prompts. Choose the defaults and be sure to integrate it into Gnome.
The script will loop back to the beginning. Choose “3” to exit the installation program.
Verify it is integrated by clicking on Applications>Internet. The Citrix Presentation Server Client should be in the list.
- Install the Mozilla plugin.
In a terminal window as root, type:
ln -s /usr/lib/ICAClient/npica.so /usr/lib/mozilla/plugins/
Start Mozilla and in the address bar, type: about:plugins
Look for the Citrix client in the list.
- Log into mySCC
Close all running instances of the browser.
Open a new instance of the browser, browse to http://myscc.scottsdalecc.edu and log in.
The first time you click on an application, your browser is likely going to popup a dialog box giving you the choice to open the file or save the file.
Choose the option to open the file. Where it asks for the application to use on this type of file, type in the path to the wfica application:
/usr/lib/ICAClient/wfica then select the option "Use this application for all future downloads of this file type".
If you have trusted certificate problems:
- In your web browser, go to http://new.scottsdalecc.edu/sites/default/files/globalsignrootca.cer.
- Save the file to your Desktop.
- Copy the file to /usr/lib/ICAClient/ketstore/cacerts .
- Restart your browser and try to log in to mySCC.
- If you have se-linux problems, try this:
In a terminal window, type:
chcon -t textrel_shlib_t /usr/lib/ICAClient/npica.so